Each dress and accessory is made with love and care from Melanie, so it is very unlikely that you will be unsatisfied with your products. However, in case you need to return the items to us, please make sure they are unused and in the same condition as you received them.

Please follow the return procedures below for a full refund:

  1. Please let us know why you are unsatisfied with our products and request an exchange or a refund via email, within 7 days of receipt.
  2. Once we confirm your return request, we will send you a return code.
  3. Please send your items in the original packaging, writing the return code clearly on the parcel.
  4. Please mail your items to Melanie Potro Bridal Couture, 110 OXO Tower Wharf, London SE1 9PH, United Kingdom. The cost of returning items is the responsibility of the customer.
  5. Refunds will be carried out within 14 days of confirmation.


Unfortunately, we cannot accept returns on made to order products as these are made specifically for your order.